Qejani Support Policy 

Effective: Feb, 7, 2025

At Qejani, we’re committed to helping you succeed — whether you're an advertiser (PPC) or an earner (PTC). Here's what you need to know:

Who Can Get Support

• Verified users aged 18+, including advertisers, publishers, and earners.

• Affiliates and active partners.

• General inquiries from non-users are welcome too.

What We Support

• PPC: Campaign setup, ad approval, billing, performance, and tracking issues.

• PTC: Ad-viewing problems, referral tracking, reward issues, and payout concerns.

• General: Login help, account verification, and bug reports.

How to Reach Us

• Email: support@qejani.com (24/7)

• Live Chat: Mon–Fri, 9 AM–6 PM GMT

• Help Center: Always available

• Social Media: Facebook & X (Replies within 24–48 hrs)

• Phone: Premium advertisers only

Response Times

• Urgent (e.g., outages, missing payments): 2 hours

• High (e.g., payout delays, campaign issues): 6 hours

• Medium (e.g., account problems): 24 hours

• Low (e.g., general feedback): 48 hours

What We Don’t Support

• Third-party services (like PayPal)

• Users violating our terms (e.g., bots, fake referrals, multiple accounts)

• Content creation or custom integrations

Your Responsibilities

• Be honest and specific when reporting issues

• Use one account only (PTC)

• Avoid VPNs and automated tools

• Respect the team and follow platform rules

Escalation

If an issue isn’t resolved in time, email support@qejani.com with subject: ESCALATION - [Ticket ID].

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